Privacy Policy

Last Updated: December 25, 2025

1. Introduction

Welcome to Critter Crew AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Email Address

We collect your email address when you:

• Sign up for email reminders for your virtual pets
• Create an account in our app
• Subscribe to our Premium service

2.2 Pet and Activity Data

We store information you provide about your virtual pets, including:

• Pet names and types
• Activity logs and health tracking
• Game scores and achievements
• Photos you upload to your pet gallery
• AI chat conversations with Biscuit AI

2.3 Usage Information

We automatically collect:

• Device type and operating system version
• App usage statistics and features accessed
• Crash reports and error logs (to improve app stability)

3. How We Use Your Information

3.1 Email Reminders

Your email address is used exclusively to:

• Send you scheduled reminders to check on your virtual pets
• Notify you about important pet activities (feeding, health checks, etc.)
• Send you updates about your pet's milestones or achievements

3.2 App Functionality

Your pet and activity data is used to:

• Provide personalized pet care experiences
• Enable AI-powered care tips from Biscuit AI
• Save your progress and sync across devices (Premium feature)
• Improve our app features and user experience

4. Data Storage and Security

We take your data security seriously:

• Secure Storage: All data is stored on secure cloud servers with encryption
• Limited Access: Only authorized personnel can access user data for technical support
• No Third-Party Sales: We NEVER sell your email or personal information to third parties
• Retention: Your data is retained as long as your account is active

5. Email Communication Preferences

You have full control over email reminders:

• Frequency: Set how often you receive reminders (daily, weekly, custom)
• Opt-Out: Disable email reminders anytime in app settings
• Unsubscribe: Every email includes an unsubscribe link
• No Spam: We only send reminders you've requested - no marketing emails without consent

6. Third-Party Services

We use the following third-party services that may collect information:

• Email Service (SendGrid): To send reminder emails
• Cloud Storage (Firebase): To store your pet data securely
• Payment Processing (Apple/Google): For Premium subscriptions (they handle payment info, not us)
• Analytics: Basic usage statistics to improve the app (anonymized data only)

7. Children's Privacy

Critter Crew AI is designed to be family-friendly. However:

• We do not knowingly collect personal information from children under 13 without parental consent
• If you're under 13, please have a parent or guardian create your account
• Parents can contact us to review or delete their child's data

8. Your Rights

You have the right to:

• Access: Request a copy of your data at any time
• Delete: Request deletion of your account and all associated data
• Correct: Update your email address or other information in app settings
• Export: Download your pet logs and photos (Premium feature)
• Opt-Out: Disable email reminders without deleting your account

9. Data Deletion

To delete your account and all data:

1. Open the Critter Crew AI app
2. Go to Settings → Account → Delete Account
3. Confirm deletion
4. All your data will be permanently deleted within 30 days

Or email us at the contact address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending an email notification for major changes (if you've provided an email)

11. International Users

If you're using Critter Crew AI outside the United States:

• Your data may be transferred to and stored on servers in the United States
• We comply with applicable data protection laws including GDPR (Europe) and CCPA (California)
• You have the same rights regardless of your location

12. Contact Us

Summary: What You Need to Know

© 2025 Critter Crew AI. All rights reserved.